Home > Customization, Microsoft Dynamics 365 > How to Disable Unified Client Interface (UCI) in Dynamics 365 CE (Enable legacy web client)

How to Disable Unified Client Interface (UCI) in Dynamics 365 CE (Enable legacy web client)

With the release of Dynamics 365 for Customer Engagement apps version 9.0, Microsoft has introduced a new user experience – Unified Interface – which uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation.

If you spin up a new Dynamics 365 CE online instance, it will automatically open in UCI mode.

To disable Unified Client Interface (UCI) or Unified Interface follow below instructions:

  1. Browse the Dynamics 365 CE (CRM) URL and it would navigate to Dynamics 365 home page showing the list of UCI Apps, instead of showing CRM Classic Web UI.UCI
  2. Open Dynamics 365 – custom web app
  3. Open System Settings (Advanced Settings –> Settings –> Administration –> System Settings). If you are not sure where to find Settings area in a UCI apps click here.
  4. Click on General Tab
  5. Change Enable only the Unified Interface value to No, under section Use the new Unified Interface only (recommended)UCI1
  6. Refresh the browser and you will see the classic version of Dynamics 365 CRM web interface

Enjoy your familiar classic web client 🙂

 

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